If a business has a long reputation of bad or problematic transactions and you still decide to patronise their services, you have nothing to complain about and nobody should feel sorry for you. If you get burned before the problems are known, complain away, help prevent others. If you stand up for a lousy business and try to convince others "this time will be different", ask yourself why you are setting yourself to look bad and shouldn't you bare some guilt when more people get screwed over? I got no dog in this fight. But I have seen this over and over in all car forums.
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