Quote:
Originally Posted by DEpointfive0
I don't KNOW him. My shop knows Ken. BUT I did link Ken to this post on FB
And I do have Shine parts on my car without any problems with fitment or anything. I personally think they're really backed up, but you guys do what you gotta do
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Backed up or not, it would be proper business practice to answer calls and/or respond to emails from people that have paid him a lot of money for his products, even if it is just to tell us that he's backed up.
If this business is just something he is doing on the side and he is occupied with life in general, then he should probably delegate someone to handle customer relations.