Quote:
Originally Posted by Chuck33079
**** that, I'll make it public. I was shipped a warped disc and I had to eat the cost of pulling the trans out to replace it. Greg was great about helping until it came out that the disc was warped, when he promptly blamed the installer. RPS shipped out a new disc no questions asked, which he wouldn't have done if it really was installer error. Greg agreed to help pay for labor until we told him what was wrong, when he quickly withdrew the offer and blamed the installer. The whole thing cost me probably an extra $1500 between unneeded parts, labor and rental cars.
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Definitely disappointing the way SZ handled it. We expect mistakes from time to time. It's not the ****-ups that make the impression, it's how you handle them.