Nissan 370Z Forum - View Single Post

The Dimer · 12-02-2014, 10:04 AM

If it's the CSC you definitely need to call customer affairs as stated above. Do you research ahead of time and don't take no for an answer. I just went through this exact ordeal last month.

Went to the dealer, told them I thought it was the CSC when I dropped it off. They call two days later and confirmed that was the problem only to tell me it wasn't covered under warranty and would cost me $1,200 to fix. I argued with my service guy, the tech, and the master mechanic with them telling me that because it's in the bell housing it's not covered under the transmission. I told them regardless of where it is it's still a part of the power-train and not a wearable part so it should be covered. They conceded that it was a part of the power-train but there system only showed it as being covered by the 3 year 36,000 mile basic warranty and not the 5 year 60,000 power-train warranty. They showed it to me on the screen so there was not much left for me at the dealership and that's when I called customer affairs.

The first lady I talked to was a total dunce. Typical canned responses from someone who didn't know what they were talking about. She even went as far to tell me the CSC wouldn't be covered because the warranty only covers mechanical failures. When I informed her that it was an internal part and there was no other way for it to fail she must have hit the bottom of her list of excuses because she forwarded my case to the next level up which is where you want to be.

This guy called me to discuss my case and then told me he was going to need a few days to do some research. Sure enough a few days later I get a call back and "the powers that be" determined that the part would be covered under my warranty.

Now I don't know how many miles you have on your car, but if you're within the factory power-train warranty there is no reason it shouldn't be replaced for free. If you're not and you don't have an extended warranty I don't think you have much room left to argue unfortunately.

12-02-2014, 10:04 AM	#14 (permalink)
The Dimer Track Member Join Date: Mar 2011 Location: Bolingbrook, IL Posts: 632 Drives: 2010 PW 370z Rep Power: 15	If it's the CSC you definitely need to call customer affairs as stated above. Do you research ahead of time and don't take no for an answer. I just went through this exact ordeal last month. Went to the dealer, told them I thought it was the CSC when I dropped it off. They call two days later and confirmed that was the problem only to tell me it wasn't covered under warranty and would cost me $1,200 to fix. I argued with my service guy, the tech, and the master mechanic with them telling me that because it's in the bell housing it's not covered under the transmission. I told them regardless of where it is it's still a part of the power-train and not a wearable part so it should be covered. They conceded that it was a part of the power-train but there system only showed it as being covered by the 3 year 36,000 mile basic warranty and not the 5 year 60,000 power-train warranty. They showed it to me on the screen so there was not much left for me at the dealership and that's when I called customer affairs. The first lady I talked to was a total dunce. Typical canned responses from someone who didn't know what they were talking about. She even went as far to tell me the CSC wouldn't be covered because the warranty only covers mechanical failures. When I informed her that it was an internal part and there was no other way for it to fail she must have hit the bottom of her list of excuses because she forwarded my case to the next level up which is where you want to be. This guy called me to discuss my case and then told me he was going to need a few days to do some research. Sure enough a few days later I get a call back and "the powers that be" determined that the part would be covered under my warranty. Now I don't know how many miles you have on your car, but if you're within the factory power-train warranty there is no reason it shouldn't be replaced for free. If you're not and you don't have an extended warranty I don't think you have much room left to argue unfortunately. __________________ K&N Drop-Ins, Z1 Post-MAF Tubes, FI 18" CF TDX, TWM Short Throw Shifter w/ A6 Leopard Knob, 'esfourteen' clutch helper spring, 'kellyefields' hood struts.