I found this thread very informative. Thanks for posting nismo9132. You had a bad experience that was clearly defined in your original post. Some people don't see it that way, but like you said, everyone is entitled their opinion. Yes, AAM may have a great reputation, but your experience was far from great. Isolated incidents like this still need to get resolved, and you still haven't had gotten that ORIGINAL shipping refund yet. I think it's the least they could do given all the trouble you've had to go through. Be sure to let us know when/if it goes through