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Originally Posted by Jason@AAMComp
Hi Guys, Sorry I'm late to the party.  We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.
Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades. 
Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.
As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.
I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.
Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails. |
Thank you for responding, Jason. It's good to finally hear from AAM again. As you stated in your email on 10/21, it certainly sounded like you and the production manager did not know what was going on:
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I’m really sorry for all the issues that have come up with this order, this is truly unacceptable on our part. I’ve spoken with the production manager and he is looking into the issue. Did you ever test fit the original pipe (with the weld)? It’s possible that the new one is the correct length.
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Did you ever end up determining the root cause as to why these parts were being built to different specifications? I was never notified that you were able to. In my email, I asked for a full refund. At no time was that contested or questioned. I realize that you paid for the return shipping label, however, given the fact that you were unable to sort these issues out, the shipping charges that I was and still am looking for are the initial shipping charges that I paid. I would appreciate it if you would sit down with your manager. tomorrow to sort this out. It's unfortunate that AAM was unable to resolve the issue in a timely fashion, but I do appreciate your attention in resolving this.
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Originally Posted by Luciano13
+1+1+1+1+1+1+1++11+1+1+1+1+1
This was the missing link to the op!
I've never bought from AAM, however i have read many of many threads of.members who have......
If a customer is not willing to hold out for the company to resolve the issue..
. They should NOT be posting this kind of thread!!!
Thank you Jason for clarifying this issue, that should never have gone this far in THIS FORUM  |
As I have now stated multiple times, I did give them opportunities to fix the issue. They were unable to and that's why I returned them. Will you please stop trying to discredit me or this post simply because you disagree with me? Many other members have found this thread to be valuable and let's leave it at that and move on.