Hi Guys, Sorry I'm late to the party.
We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.
Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades.
Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.
As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.
I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.
Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.