Nissan 370Z Forum - View Single Post - Need help from forum members re: warranty contract

2f2flol · 10-29-2014, 07:45 PM

Good afternoon forum members. I was wondering if you all can give me some pointers or advice on what I can do about my situation. Let me give you all a run down of what happened.

On Friday the 24th, my 2010 Nismo 370z suffered the steering wheel lock issue. I towed the vehicle in to Lithia Nissan of Fresno on Monday the 27th to get the repair fixed since I purchased an aftermarket warranty from the Nissan dealership (Santa Barbara Nissan) and it covered the repair. OR SO I THOUGHT.

I get a call from Lithia Nissan today stating that the repairs are not covered through either Nissan or the aftermarket warranty company (Protective Asset Protection). The copy of the contract for the warranty that I have is for the "SELECT" warranty, which is the best one they offer, but the warranty that was submitted to the warranty company by Santa Barbara Nissan was for the "Mileage Protection Plan" which does not cover the repair.

I called and spoke to Pedro in the finance department at Santa Barbara Nissan. He couldn't help me out but directed me to a lady who's name I can't remember. She told me that the finance manager that dealt with my contract is off today, but I signed two contracts for both the "SELECT" and "MPP" warranty. She told me the "SELECT" warranty should of been voided and I should only have a contract for the "MPP" which I don't have. She said the contract for the vehicle shows the price for the MPP warranty and also not for the SELECT warranty. She told me the owner of the dealership would not help me in any way either and there's nothing further they can do for me.

My question to you all is what can I do? There is no where on the contract that I have for the "SELECT" warranty saying that it is voided. Should I just pay for the repairs myself and hopefully hope that Nissan USA helps me with any type of reimbursement.

10-29-2014, 07:45 PM	#1 (permalink)
2f2flol Base Member Join Date: Mar 2014 Location: Fresno, CA Posts: 17 Drives: '10 PW Nismo 370z Rep Power: 11	Need help from forum members re: warranty contract Good afternoon forum members. I was wondering if you all can give me some pointers or advice on what I can do about my situation. Let me give you all a run down of what happened. On Friday the 24th, my 2010 Nismo 370z suffered the steering wheel lock issue. I towed the vehicle in to Lithia Nissan of Fresno on Monday the 27th to get the repair fixed since I purchased an aftermarket warranty from the Nissan dealership (Santa Barbara Nissan) and it covered the repair. OR SO I THOUGHT. I get a call from Lithia Nissan today stating that the repairs are not covered through either Nissan or the aftermarket warranty company (Protective Asset Protection). The copy of the contract for the warranty that I have is for the "SELECT" warranty, which is the best one they offer, but the warranty that was submitted to the warranty company by Santa Barbara Nissan was for the "Mileage Protection Plan" which does not cover the repair. I called and spoke to Pedro in the finance department at Santa Barbara Nissan. He couldn't help me out but directed me to a lady who's name I can't remember. She told me that the finance manager that dealt with my contract is off today, but I signed two contracts for both the "SELECT" and "MPP" warranty. She told me the "SELECT" warranty should of been voided and I should only have a contract for the "MPP" which I don't have. She said the contract for the vehicle shows the price for the MPP warranty and also not for the SELECT warranty. She told me the owner of the dealership would not help me in any way either and there's nothing further they can do for me. My question to you all is what can I do? There is no where on the contract that I have for the "SELECT" warranty saying that it is voided. Should I just pay for the repairs myself and hopefully hope that Nissan USA helps me with any type of reimbursement.