Originally Posted by janglez

my best to op and thanks so much for your service

a few years back someone rear-ended me in my new 2005 ford escape... i was sitting still and he hit me at 50 mph... i just made my 1st payment... long story short, the adjuster refused to total it even at the advice of the body shop manager... they had to cut the escape in half to fix it... you could literally step over the rear axle and stand behind the front seats... very bad move on the adjuster's part... i informed him and the body shop manager that i wouldn't sign-off for it until it was perfect... i made them redo it 4 times... each time costing the insurance company more and more money... by the time i accepted the repair, the costs were 27k plus 4k in rental car fees... it stickered for 28k... in a round about way, i won... and the icing on the cake was that the idiot adjuster lost his job over my claim... i work in the insurance industry... i'm an underwriter... you do NOT have to accept the repairs on your property until it's fixed to your satisfaction... and they cannot close the claim until you do... keep fighting until you're satisfied with the results op... whatever that may be for YOU