I had the same issue a couple times on mine. When I took it to the dealer and told them about the issue, the tech unscrewed the button and put some graphite on both driver and passenger side which seems to have solved my issue. Not sure about it not working at all but there are some funky electrical things that go on in these cars.
The latest trick mine has pulled is that the interior dash lights only dim when the auto headlight dimming sensor thinks it's dark enough for the lights to be on. If I turn the parking lights or headlights on manually the dash doesn't dim. Now my radio dims but that's it when I turn lights on manually. SMH...
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