Quote:
Originally Posted by Robert_Nash
I don't accept the premise that it's a "not our problem" attitude at Nissan.
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Well of course you don't, you work for them. But whether you like it or not, that's how many of your customers perceive the company you work for (it's not just over this single issue either). And in my opinion, you reinforced this perception by virtue of how you responded to NIZMOZ. He made the claim that Nissan has a 'not our problem' attitude, and instead of offering up some reasons why you feel he's off the mark on that claim, your response was a terse 'It's not Nissan's responsibility'. I don't know, maybe that sounds warm, caring, and customer-friendly to you. To me, not so much. That was my only point. Oh btw, the belief that Nissan has a 'not our problem' attitude isn't a premise, it's a conclusion, i.e., it is something that NIZMOZ has
concluded from his many years of Nissan ownership experience.