Hey Guys,
First off, thank you to all of you who support our small company, we try very hard to get it right, every time, all the time. We even use a third party quality rating system to ensure independent customer reviews which you can find in the top right of our
TWM Performance Home Page by "Shopper Approved".
Two issues here:
1. Drop scratches on the
TWM Performance Big Type R shift knob whodunnit. Was it TWM Performance, no, see the OP's quote of our reply at the beginning of this thread. We do photograph all outgoing orders to avoid situations like this. Was it the OP? The answer is also no, how do we know, he posted the answer right in this thread! When looking at the pictures of the closed box one finds a small yellow customs sticker, which must be affixed when packages are inspected! Case closed, remedy to follow.
2. Big Type R Satin vs Graphite, Satin finish is simply a sandblasted stainless steel shift knob. Graphite is the same except that it is, in addition, DLC (Diamond Like Carbon) finished. The finish name "Graphite" was previously "Flat Black" after a change in suppliers for this finish we found that it was lighter than previously so we re-named it. We have literally hundreds of pics of these two finishes all over the web, please Google and compare.
Remedy
We propose that the OP return the damaged shift knob and we will replace it, free of charge, with either a Satin or a Graphite
Big type R Shift Knob
As we are not responsible for the damage, we would only ask the OP to be responsible for the shipping.
Hope this helps,
Dan
Team
TWM Performance