Some people are mad, angry, frustrated ... every industry has stupid people with a bad attitude, from the cashier to the doctor, you see them everywhere. I straight out ask them "are you having a bad day?" and most likely I will ask to talk to someone else since they are having a bad attitude, or I hang up and call back if possible. In fact I try everything I can to piss them off even more. I am nothing but nice and good to people, I expect the same
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