I received a call from the manager at 24HR Fitness last night. I explained the story to him. He didn't seem all that surprised, but he said he would talk to the guy the next morning. We don't have 24HR Fitness here, so it was a bogus move on his part. The manager said his employee should've been a bit nicer with his approach in regards to the policies. He sympathized with me and said "You're human and you have every right to respond that way." I thanked him, and that was pretty much it.