Quote:
Originally Posted by whiddles
Okay guys who have this system LOOK OUT!!!!
Long story short I have 18k miles on the kit I bought new from Stillen in 2010 so warranty is up. Well the other day my car hydro locked from Stillen's manifold inter cooler. they told me this is the first that they have seen this issue and I need to buy a new replacement for with with the whole manifold for over $1100. Is it me or is this unreasonable? At this point I think this maybe a flaw in the inter cooler and can cost you a new engine. Buyers beware. .
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Whiddles- I have been made aware by my Customer Service Manager that you were unhappy with the answer and immediately informed him that you would be posting on the forums. As such my Customer Service and Sales/Marketing teams were made aware of the situation as we knew we would need to offer our side of the story.
To all reader's of the thread, please look at the images posted and you will see RTV silicone was used to secure the throttle body O rings. Why? I do not know as this is not part of the installation instructions. As you can quickly and easily see using this RTV silicone caused excessive pressure to be built up in the CNC machined O ring groove thus causing the aluminum casting to warp/distort and even crack. Hence the need for a new intake manifold. As this was not something that we could be responsible, this is not something that could/would be covered under warranty.
In regards to the leaking intercooler, the STILLEN intercooler for the VQ37 supercharger is a bar and plate intercooler. Bar and plate intercoolers are extremely durable and this is the first time we have ever seen one leaking on the VQ37 supercharger. As the kit is now 4 years old and outside of warranty and taking into consideration the damage done to the manifold we were not able to offer a warranty. We did however offer the intercooler at a greatly reduced price.
Generally I do not like to air our laundry on forums however as the whole story is not being told I felt it necessary to offer our side of the situation as well.