well...here we go again. Now, the serv mgr I "thought" was being cooperative says Nissan doesn't know of this fix (the longer spring) and they can't recommend anything. That, my friends, is an unacceptable response. Now, I'm going to push to have them replace the current short springs, the latch assembly and the lift shocks since they all have something to do with the hatch opening. I have no idea why the hatch won't open as it should (other than the spoiler adding weight to the hatch and the short springs that are used in the regular coupe and with the sport package) so the only thing I have any confidence in is replacing ALL the parts to see if that will remedy the problem. This whole thing is getting rather silly. Oh, BTW, another call to Nissan NA (the fifth call in two weeks) and no return call. I'm becoming very disillusioned with whole situation. My worry is how will Nissan handle a big problem if and when it comes up.