Nissan 370Z Forum - View Single Post

mikey1600 · 05-20-2014, 07:18 PM

yup I'm out officially, contacted my bank and they have opened a dispute, up to 45 business days to complete but will end up with a refund either way. If I was local to them I'd still probably be in as I could visit the shop and see the progress/what else is happening with their business, but from overseas this is getting a little too scary with all the other problem stories popping up which has caused me to act. I initially wanted to change over to one of their supercharger kits, but after another member on the forum here had to still wait 4-5 months, no way I was waiting that long for a supercharger kit.

basic run down of my story, my last chance to stay in the deal, contacted Sam last week (Thursday arvo his time, Friday morning my time) and asked him what we are waiting on, said the cast parts, I said what exactly is the cast parts, it was 2x exhaust manifolds and some sensor, he said everything else was in stock, I've said okay I'm worried being overseas I won't receive my products as this is dragging on a long time, please send me all the parts you have in stock and I'm more than happy to pay a little extra on shipping to ship the remaining parts once they come into stock, he agree'd and said it will take 2-3 days for the picking list and all the parts to be picked. I said I will call back on Monday or Tuesday, he said Tuesday afternoon will be better.

I've just rang them now, he's said that it's a bad idea to send me the goods with the kit in-complete, because if anyone else finds out it, they will want the same thing done and there will be a lot of incomplete kits out that could cause issues, I said why didn't you just tell me this on Thursday arvo (Friday morning my time), he said not sure, he probably should have but his team had a think about it and this is what they came up with. he said he is more than happy to issue me a refund that will take a few days, I told him not to bother, I'm not waiting and will raise it with my credit card company.

All in all, stress is mostly gone now, feels great, still not out of it yet as it can take up to 45 days to get my refund, but at least action is in place now for that.

05-20-2014, 07:18 PM	#665 (permalink)
mikey1600 Track Member Join Date: Jul 2010 Location: Brisbane, Australia Posts: 503 Drives: MY11 370z Black Rep Power: 16	yup I'm out officially, contacted my bank and they have opened a dispute, up to 45 business days to complete but will end up with a refund either way. If I was local to them I'd still probably be in as I could visit the shop and see the progress/what else is happening with their business, but from overseas this is getting a little too scary with all the other problem stories popping up which has caused me to act. I initially wanted to change over to one of their supercharger kits, but after another member on the forum here had to still wait 4-5 months, no way I was waiting that long for a supercharger kit. basic run down of my story, my last chance to stay in the deal, contacted Sam last week (Thursday arvo his time, Friday morning my time) and asked him what we are waiting on, said the cast parts, I said what exactly is the cast parts, it was 2x exhaust manifolds and some sensor, he said everything else was in stock, I've said okay I'm worried being overseas I won't receive my products as this is dragging on a long time, please send me all the parts you have in stock and I'm more than happy to pay a little extra on shipping to ship the remaining parts once they come into stock, he agree'd and said it will take 2-3 days for the picking list and all the parts to be picked. I said I will call back on Monday or Tuesday, he said Tuesday afternoon will be better. I've just rang them now, he's said that it's a bad idea to send me the goods with the kit in-complete, because if anyone else finds out it, they will want the same thing done and there will be a lot of incomplete kits out that could cause issues, I said why didn't you just tell me this on Thursday arvo (Friday morning my time), he said not sure, he probably should have but his team had a think about it and this is what they came up with. he said he is more than happy to issue me a refund that will take a few days, I told him not to bother, I'm not waiting and will raise it with my credit card company. All in all, stress is mostly gone now, feels great, still not out of it yet as it can take up to 45 days to get my refund, but at least action is in place now for that.