Originally Posted by 37zeroZ

It's hard to comprehend the situation because it's only one side of the story.

Didn't you state that the item is to be shipped to where your family lives? Now you want a refund because you won't be there to receive it? Could be buyer's remorse.

If GTM really wanted to refund you, they could easily send you a refund with going through your credit card company since they have already been paid.