Originally Posted by Zeetah

my car was at pfaff auto works, 214 courtland ave ( Vaughn, Ontario, Canada ), car was there for bumper repairs (pics in my other thread of damage) from april 3 and i just got it back may 2. i checked out the car and everything so far looked ok, they said they did a 2 stage polish, im not an expert, but would a 2 stage polish take off all the tiny scratches and swirls? because it looks the same as before the polish..... i know my car inside and out and can point out the few scratches with my eyes closed. they installed a new front and rear OEM bumper, black, color matched. a tiny 1 inch scratch on the bottom left side of the rear bumper which they just painted..........

but heres where it goes down, they pull out the car, i do another check as i couldnt see much inside the garage and i had to do paper work, AND I SEE A FOOT LONG or longer SCRATCH on my drivers side WINDOW, and another one below that one about 4 to 5 inches long, the customer service lady took my car back in and said well try to polish it out, so i went back inside and waited in the waiting area and i had a view of my car, there were 3 workers being questioned most likely about the scratch by the manager, he comes out and says theres nothing we can do, you have no proof it happened here, dont accuse us, it was only here for 2 weeks.... ( i said, go check your dates its a month ) and i should have said like my friend and his dad stated, 2 weeks has nothing to do with ****, you can scratch something in 2 seconds... but i was super pissed and i couldnt think, because i was super excited to get my car back after the break in............ and now this.... i said i paid $7000 to get my car fixed and this happens...... manager replies, you didnt pay the insurance paid, you just paid the $1000 deductible, so i replied why would it matter WHERE the money came from........ it went to YOUR BODYSHOP DIDNT IT, he then shutup. i also said the appraiser that checked out the car out the day it was brought it checked out the car thoroughly as well as your staff to check for any other damages other than the ones i was claiming, so i dont come back after and make another claim AND NOTHING WAS REPORTED about the drivers side window, manager replies, well you cant really see it, its not noticeable, got me even more pissed off, but i didnt swear at him, i said YOU CAN SEE it a mile away its over a foot long and its a WHITE colored line, against a 5% tint, (scratch is on the outside), he than says we can only do a free install of a new window, and i said theres no way im going to pay hundreds for a new window that i didnt damage and keep my car here for another month or any longer than it already has been here for, he says thats all we can do and walks off without walking me out or saying anything, even the way he was talking pissed me off..... i should have showed him the tiny 1 inch scratch on the new bumper they painted but i was too pissed off and just wanted to leave, apparently theres no other managers above him... which is BS, it shows whos above him on their site.. after he rudely walked off, i went towards the front to get my car back, and thats when i called him a fkn idiot and thanks for turning his back and walking off when i was still speaking to him, i didnt raise my voice or swear at him during the conversation, maybe i should have...

oh ya, there the only MCLAREN and POGANI ZONDA dealership PFAFF, in the entire country (canada) OR even NORTH AMERICA.... when i brought my car in on the first day, i got a tour of the place, and its porsche/audi place, but they had a lambo and r8 inside, and of course my Z was the cheapest, but bought new atleast... and of course theyre the only ones who work on the mclarens and poganis..................

oh ya.... no proof? i have videos and pics of the car april 2nd, and the car was brought in april 3rd, so will they still say that the pics and vids were taken a day before, so it could have happened then?

what do i do now.. hopefully my insurance can stop the payment