Originally Posted by tonybell_57

Service Agent: "TSBs are only good for 12 months from the original purchase date."

Me: "Really, so what happens when a TSB comes out on a 2 year old car?"

Service Agent: "Umm...let me check. Anyway, if it's over a year, we'll have to charge you an exploratory fee."

Me: "Yeah, right. Is this scripted somewhere, or did you just pull that out of your a**?"

My 2012 roadster, which I bought gently-used this January, had the issue of the windows not going down far enough to avoid catching on the top when you open the doors. The TSB calls for a window adjustment and top replacement if the top is damaged.

I went to another dealer, showed them the problem, and got a totally different attitude. I left the car with them, they adjusted the windows and called me to pick it up. My windows were adjusted properly and there was absolutely no mention of money.