Originally Posted by Alkatraz

Agreed. If they had kept the communication up the entire time then much of the negativity would have been avoided. Not all of it of course but their silence has to have attributed to at least 50% of the anger aimed at them on here.

Silence is generally seen as an affirmative response to a comment or question. So if someone says "you guys are dodgy and ripping people off" then silence will generally be taken as "why yes. Yes we are".
Never a good way to handle things!