Attached is our dialog.
Its disapointing that I have been waiting this extreme length of time for what should be a routine answer, only to find out that I have been forgotten due to your "high volume of requests". How do you think that makes the customer feel to hear that their question just wasn't important enough. I'm sure you will have another excuse, or try to throw someone under the bus (shine auto, shop guy) instead of just taking responsibility for dropping the ball and providing poor customer service. I look forward to your timely remedy on this issue.
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