George, situations like these are unacceptable in terms of Customer Service, and apologies like these don't help, specially when they are months later. As previously stated, I'm running few businesses myself, and if that would happen in one of them, I'd make sure my guys will keep in contact at least weekly, send a free gift or a voucher.
It's a shame guys that your reputation is not as good as your work, your products are way better than other kits available on the market today. Improve on the communication and customer relations and everything will change in better.
Saying that, I deal with GTM and never ever had any problems, at the moment I'm waiting for the Twin SuperCharger kit to be dispatched within the next two weeks as agreed initially.
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