Quote:
Originally Posted by SS_Firehawk
If those intercooler cores are crappy and from China, why did they use them on the twin SC kit and as an option on Garret kits for crashbar retention? I've yet to hear of an IC failure on any GTM kit.
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How many of these particular intercoolers are installed with any significant mileage?
Quote:
Originally Posted by SS_Firehawk
Manifold cracking, that is definitely something that they wouldn't have known until the kits have been on customer cars for a few years and none have gotten to the point of full blown failure.
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I'm not saying they will fail. But they have had many manifolds crack in the past and we have yet to see what they have done with these that shows it will be any different. This is something I would want to know as a consumer.
Quote:
Originally Posted by SS_Firehawk
I can speak from first hand experience about their work and work done. GTM has their name machined and printed all over my kit. Every bolt, fastener, retention piece w/e was dress right dress with another. The logos all pointed straight ahead or up. When something did go wrong, I called Sam at Damn near midnight to tell him my rear lights weren't working. His team fixed it in the morning and sent me away with a gallon of meth for free. When my pulley failed and belt destroyed, I called and again, was picked up and fixed for free. I have not had problems with support after payment and install at all.
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Fully understand. My point wasn't that they can't handle a customer well. Especially for a one-off, high dollar prototype. My point was the product line and volume are outgrowing their support resources. This is a time and time again proven method to kill a business. What happens when 50 people call at midnight? How much time did you spend with Sam on the phone? Now multiply that by 50, or heaven forbid 100. There simply aren't enough hours in the day. And this is a single product offering.
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