It does seem like a bad business move to me. What would be the cost of making things right? $10,000? $20,000 tops? By right, I mean the vehicle owner turns over the insurance money to the dealer and the dealer covers the difference to get them into a new one. It seems they are risking lost sales from the bad press for a small amount.
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2014 F150 Raptor, 2014 Mazda 3, 2015 Nissan GT-R
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