Quote:
Originally Posted by DEpointfive0
We are in manufacturing too, but you can't pawn off the cost of your investment to the customer when you don't have a product.
Companies lose money, shít happens. I wouldn't lose my integrity over $500 when my company is the size of GTM's
Maybe it's just the way I do business, I don't see it like that
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You need to understand that we have paid GTM to purchase some parts and manufacture others and then deliver them to us. If we ask them to do this, they go out and start doing it, then we change our mind and pull out, then GTM most certainly have the right to ask for some compensation to cover the costs of the parts that they have already purchased on our behalf.
Due to the fact that this is a 'kit' you could argue that the entire kit is one part so technically if they don't deliver the whole thing, then they cant charge a restocking fee on the individual parts. Im not 100% sure how this would legally in the US but my invoice lists each individual part (to a point) and its price so its not really one single product.
Due to the delays, I would personally be pissed off if they asked for 'restocking fee'. The way that i do business, i would take that on the chin, right it off to save face and not piss off my client base. GTM chose not to do it the same way that I would and that is completely ok. It will lose them business in the long run but they base their business decisions on their own situation and their own mindsets.
Im late for work now so i just have one more comment then Im out.
Gimme my TT kit!!!!!!
