Quote:
Originally Posted by Alkatraz
I agree to some extent Chuck. They definitely could wave a 'restocking fee' (lol at the irony in this term) in order to save face and not have people giving negative feedback. Many businesses would, others don't, thats GTM's choice. It looks like Mike made some effort to help out by a) not charging the full 25% and b) offering to put the $ towards other parts.
If the poster (forgot the username, sorry) could post more detail and explain why he didn't just get exactly $475 worth of parts, then it would be easier to comment. Not knowing more detail it seems weird to right off the $475 instead of at least getting something out of it? Again, not attacking poster, just need more detail.
The initial reason that he had 'restocking fee' written into the contract is because he was using the 'layaway' setup to try to save some money. Correct me if I am wrong but no one who paid up front has been charged this fee, correct?
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Regarding your earlier post, I understand the cost of R&D. I signed up at the end of August, so the ball was rolling way before they received any of my money.
I sent them $1900 to get started. 25% of 1900 is $475. The reason I decided to eat it is because the invoice they provided me was crazy. Over $400 from which I could get from another vendor. Their advertised price. For the same exact items. $200 more for a clutch and flywheel. I asked if there was anything that GTM could do regards to pricing seeing as how I could get the same products for literally hundreds less than their invoice. I was told no. I feel thats horrible customer service and the reason that they wouldnt budge is because im screwed both ways. Pay over $400 more for the same product, or lose $475 and go with another company who I know has better customer service. Im going to support a company who I feel wants my business. So rather than spending $2100 to support them, I would rather reluctantly eat $475 to prevent from giving them any more money.