Quote:
Originally Posted by kannibul
Take this example...you said your wife is an interior designer.
Say that someone chooses all the colors they want for thier house, then leaves on vacation while the remodeling is being done.
You do everything right.
They come back, and next thing you have is someone in your face yelling about how their carpet is 2 shades lighter than what they wanted, and the pattern isn't right, and it conflicts with the paint for the walls and your a jack--- for not doing it right...
vs
Someone saying, hey, this and this and this aren't what I expected, what can we do to resolve this?
The thing to note here, is that the dealer didn't do anything wrong - it's not their fault the paint isn't right. Same with my example, you filled the customer's order to their specs, and they didn't like it or didn't account for how different lighting changes the shades of colors...
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heh, I completely agree. Not the dealership's fault. Nissan's problem.
I can't tell you how many times people have issues with things they bought from my wife. And how many things have been returned. Suppliers are always willing to take them back. Although no way would carpet and painting get done without the owner onsite and me with a signed order in my pocket ok'ing the colors. lol, no way