Quote:
Originally Posted by 370Zsteve
LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?
In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).
I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he will go the repaint route!  |
Take this example...you said your wife is an interior designer.
Say that someone chooses all the colors they want for thier house, then leaves on vacation while the remodeling is being done.
You do everything right.
They come back, and next thing you have is someone in your face yelling about how their carpet is 2 shades lighter than what they wanted, and the pattern isn't right, and it conflicts with the paint for the walls and your a jack--- for not doing it right...
vs
Someone saying, hey, this and this and this aren't what I expected, what can we do to resolve this?
The thing to note here, is that the dealer didn't do anything wrong - it's not their fault the paint isn't right. Same with my example, you filled the customer's order to their specs, and they didn't like it or didn't account for how different lighting changes the shades of colors...