Quote:
Originally Posted by Modshack
Part of what spawned the "Entitlement" generation...  |
LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not
entitled to get what you
paid for?
In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).
I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he
will go the repaint route!