Hey Flashburn, here's something you can do to "light a fire" under the dealership. Works every time:
Action Line: Secret: name-dropping works
By Dennis Rockstroh
drockstroh@mercurynews.com
Q In April of 2008, I bought a commercial-style faucet for my customer from Home Depot.
The customer had trouble with it not working correctly from the beginning. I tried as best I could to repair it.
Finally in June 2009, I called Home Depot in Atlanta and explained the problem. I was told that another part would be shipped out to me right away. It wasn't.
I called Home Depot-Atlanta again and got yet another person who said she would send e-mails to previous contacts.
I said, I have a great idea, I'll contact my newspaper and see if they can light a fire.
Tim Traviolia
San Jose
A Your report back: "Well, looks like just the threat of media coverage solves problems.
"Received a call this morning and they are sending a new, better, lighter model faucet head to me. Thank you."
You're welcome, Tim, but you did this yourself.