Quote:
Originally Posted by Mishimoto
370Z Community:
I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues.
While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made.
On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring?
CHALLENGER EXPLOSION
We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do.
Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.
Best Regards,
Mike Sullivan
President
Mishimoto |
Well Mike, since you decided to mention me specifically, I'll respond directly to you. One, I'm not just randomly trolling your threads. I'm a former unsatisfied customer. As I've explained to Tyler, I've held parts your company made in my hands and noted their build quality. I've grudgingly used them on my car when I was in a pinch. I'm speaking from personal experience when i say the build quality of your parts is lacking. The radiator of yours I bought was significantly cheaper than the next best alternative, so i held my nose and used it for a short time. What you may consider "trying to get a rise" I consider "trying to keep fellow forum members from making the same mistakes I and the OP made". Two, I won't speak for the OP, but if I nearly lost my motor because of your sandwich plate, the offer for more of your parts would ring very hollow.
Lastly, your side note regarding the Challenger is incredibly tasteless. Seven Americans died because a contractor used an improper O-ring that was not rated for the purpose it was used for. Are you likening the OP's situation to the Challenger, since your faulty O-ring very nearly (and still might- these things aren't always immediate) made his motor a casualty? My side note- a company who feels it is OK to joke about an American tragedy in reference to this thread has no business getting butthurt and having Jeremy send me a PM asking for a retraction when I made a joke about child labor.