Nissan 370Z Forum - View Single Post

MeetJoeAsian · 10-20-2009, 09:43 PM

I've been in the business for 7 years, and it's a common practice for a dealership to lock the customer down and "take them out of the market"...the way the dealership is getting the vehicle is through locate and trade...they give another dealership a vehicle they have, and the other dealership gives them a vehicle they need...we do that everyday...by signing a contract, in the customer's head, they feel like they're locked into that contract, and by putting you into their "loaner" car, you're not gonna be able to take your trade-in elsewhere to start another deal...

dealerships want to sell what's in their inventory, and they will try to switch you from your choice to what they have in stock...when all else fail and they can't switch you, they will do a "dealer trade"...trust me, your dealership would rather give you additional discounts on a vehicle they have in stock RIGHT NOW rather than getting that other vehicle in for you...it costs them more money to do that (transfer cost plus any add-ons they have on their vehicle that they're trading out from in stock)...

One thing to remember is that if they do a dealer trade, most times, the vehicle will be DRIVEN into the dealership...meaning if the dealership is 2 hours away, expect your vehicle to have some miles on it depending on the other dealership's distance...generally, they won't truck the vehicle in because of cost...but, I guess it also depends on how you negotiated with the dealership too...

In Texas, you are not an owner until you drive the vehicle off the lot...even then, you can always call up the lender and tell them you're going to default on the loan and they will not fund the dealership, then the dealership will rush to get the car back from you...and the other thing that is important to a dealership is CSI (Customer Survey Index)...this is how dealerships earn their inventory and bonus money...if you call and speak to the Customer Relations Manager, and tell them POLITELY that you are not happy with the deal and you feel like you're getting the run around...they will try to make you happy, or let you back out of the deal...we can ALWAYS back out of the deal, even if you have signed your contract...as long as you never took deliver of the vehicle, you are NOT an owner...even if you have signed the contract...now, if you had left a deposit for the vehicle, you MAY lose that money if the dealership did live up to their word in getting you the vehicle they promised you in a timely manner...however, it seems like they've broken their side of the promise, so you're in the clear to back out...whatever you do, just don't be an A-hole...

10-20-2009, 09:43 PM	#16 (permalink)
MeetJoeAsian Enthusiast Member Join Date: Aug 2009 Location: Houston, TX Posts: 342 Drives: 350Z to G35c to 370Z Rep Power: 16	I've been in the business for 7 years, and it's a common practice for a dealership to lock the customer down and "take them out of the market"...the way the dealership is getting the vehicle is through locate and trade...they give another dealership a vehicle they have, and the other dealership gives them a vehicle they need...we do that everyday...by signing a contract, in the customer's head, they feel like they're locked into that contract, and by putting you into their "loaner" car, you're not gonna be able to take your trade-in elsewhere to start another deal... dealerships want to sell what's in their inventory, and they will try to switch you from your choice to what they have in stock...when all else fail and they can't switch you, they will do a "dealer trade"...trust me, your dealership would rather give you additional discounts on a vehicle they have in stock RIGHT NOW rather than getting that other vehicle in for you...it costs them more money to do that (transfer cost plus any add-ons they have on their vehicle that they're trading out from in stock)... One thing to remember is that if they do a dealer trade, most times, the vehicle will be DRIVEN into the dealership...meaning if the dealership is 2 hours away, expect your vehicle to have some miles on it depending on the other dealership's distance...generally, they won't truck the vehicle in because of cost...but, I guess it also depends on how you negotiated with the dealership too... In Texas, you are not an owner until you drive the vehicle off the lot...even then, you can always call up the lender and tell them you're going to default on the loan and they will not fund the dealership, then the dealership will rush to get the car back from you...and the other thing that is important to a dealership is CSI (Customer Survey Index)...this is how dealerships earn their inventory and bonus money...if you call and speak to the Customer Relations Manager, and tell them POLITELY that you are not happy with the deal and you feel like you're getting the run around...they will try to make you happy, or let you back out of the deal...we can ALWAYS back out of the deal, even if you have signed your contract...as long as you never took deliver of the vehicle, you are NOT an owner...even if you have signed the contract...now, if you had left a deposit for the vehicle, you MAY lose that money if the dealership did live up to their word in getting you the vehicle they promised you in a timely manner...however, it seems like they've broken their side of the promise, so you're in the clear to back out...whatever you do, just don't be an A-hole... __________________ http://facebook.com/meetjoeasian Last edited by MeetJoeAsian; 10-20-2009 at 11:18 PM.