give them the benefit of the doubt.
given that they took your trade-in suggests they are serious.
i'll ask you this - is your trade worth more than the 09 altima coupe?
car dealers dont stiff people outright like this. they f*ck you over in deals.
also did you specify a colour in the contract?
rather than escalating the issue, just speak to them nicely and calmly and you will get it resolved one way or another.
thats my view.
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