I completely understand your frustrations. They definitely could have handled it better. I get the feeling that GTM is run by a bunch of guys who know their cars, build great stuff, and just have issues with the business/customer relations side of things. You'll get your kit, it'll be exactly what you wanted and once it's installed, all this will be water under the bridge.
I occurs to me now that one of the pieces of advice I should have given you regarding a build like this is not to drop the car off at the shop until every part is in your possession. My build took much longer than expected since the FI 3" exhausts took a while to get out the door, so I know where you're at right now. It sucks, but the end product makes it worth it.
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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent
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