Nissan 370Z Forum - View Single Post - !!For 370Z Owners with the Stuck Hatch Release Issue!!

kdo2milger · 10-15-2009, 09:07 PM

I went to the Nissan dealer today and spoke with the Service Manager. I explain to him the issue I was having and asked him to take a look at my trunk and try to open it for himself. The first two attempts he made trying to open my hatch resulted in double depressing the hatch release button as well as lifting up on the hatch as well.

I had printed the work ticket that vipor uploaded here and gave it to him while I was there. I explained to him that it was a bigger issue than just my z, and told him about this thread and the 350z stuck hatch thread as well. He said that no one with 350z's ever came to him complaining of the hatch not opening properly, as well as the 370z'ers thus far. I thought that was odd considering the sheer amount of people in both ours and the 350z forum that are having the trunk release issue.

After his first two initial attempts, the hatch opened flawlessly there after. So he retrieved a key fob for a blue 370z on the lot and tested the hatch, and no issues with it at all, the hatch popped open the first time and everytime there after. So he decided to take the spring lifts from that z and swapped them with mine. It seemed to work! I was supprised, but still in disbelief that it would remedy the situation long term.

The service manager gave me his business card and extension, he said give it a few days and call me if it continues to be a problem. I thought to myself sure why not, it seemed to be working fine. I drove straight home, it took about 10 minutes to get to the house. I pulled in the garage, got out and was about to go inside the house and thought what the heck i'm going to give it a go and see what happens.

Guess what happened! thats right it did not open on th first attempt. Not only did it not open on the first attempt, it did not open on the second or third attempt either! However, on the fourth attempt and every attempt there after it opened flawlessly. So I immidiately called the service manager back and explained what had just happened. He then asked me to re verify the part number on the ticket and said he would call me as soon as the new spring lifts came in.

So I shall wait and hope these new spring lifts solve the issue at hand once and for all...

10-15-2009, 09:07 PM	#126 (permalink)
kdo2milger OG Priesthood Join Date: Feb 2009 Location: Fargo, ND Posts: 17,859 Drives: NISMO T Rep Power: 59	Update: I went to the Nissan dealer today and spoke with the Service Manager. I explain to him the issue I was having and asked him to take a look at my trunk and try to open it for himself. The first two attempts he made trying to open my hatch resulted in double depressing the hatch release button as well as lifting up on the hatch as well. I had printed the work ticket that vipor uploaded here and gave it to him while I was there. I explained to him that it was a bigger issue than just my z, and told him about this thread and the 350z stuck hatch thread as well. He said that no one with 350z's ever came to him complaining of the hatch not opening properly, as well as the 370z'ers thus far. I thought that was odd considering the sheer amount of people in both ours and the 350z forum that are having the trunk release issue. After his first two initial attempts, the hatch opened flawlessly there after. So he retrieved a key fob for a blue 370z on the lot and tested the hatch, and no issues with it at all, the hatch popped open the first time and everytime there after. So he decided to take the spring lifts from that z and swapped them with mine. It seemed to work! I was supprised, but still in disbelief that it would remedy the situation long term. The service manager gave me his business card and extension, he said give it a few days and call me if it continues to be a problem. I thought to myself sure why not, it seemed to be working fine. I drove straight home, it took about 10 minutes to get to the house. I pulled in the garage, got out and was about to go inside the house and thought what the heck i'm going to give it a go and see what happens. Guess what happened! thats right it did not open on th first attempt. Not only did it not open on the first attempt, it did not open on the second or third attempt either! However, on the fourth attempt and every attempt there after it opened flawlessly. So I immidiately called the service manager back and explained what had just happened. He then asked me to re verify the part number on the ticket and said he would call me as soon as the new spring lifts came in. So I shall wait and hope these new spring lifts solve the issue at hand once and for all... __________________ Project *NISMO*