Now begs the question. Did the service manager instruct them to get lunch or okay them to get lunch? He admits he was aware they got lunch. That would piss me off for a number of reasons. If they had to drive the thing to replicate the problem and push it a bit to do that I wouldn't mind if it was the service manager with the tech. If the service manager doesn't give you what you want here I would ask him if the owner should find out the answer to the question.
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