Quote:
Originally Posted by Ziggyman
A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.
Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.
Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.
I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.
Just sayin...
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Hey Ziggyman, you did this before, huh?
I can see your point of no malice or intent to deceive. So I'm in your camp, providing this is the 1st time these two techs did this. They should not be terminated. However a stern written warning should be issued to them saying that if this ever occurs again, termination will be swift.
In my opinion, if a road test has to be done on a car, then it should be done strictly for that purpose. The tech should also record the route, mileage, speed, quick turns, hard braking etc, everything done on that road test and results. Doing it this way will protect the dealership as well as give us (the consumer), assurance that the dealership took a professional approach in repairing our vehicle.