The service manager is the only one I will deal with. He is pretty cool.
He made sure I looked over everything before I left (as I always do), to make sure everything was good. Found those problems, showed to him, and he was all about getting it fixed. He scolded his techs for the scratches while I was there. If they weren't so cool about it (as they should be anyways), then it would have been a worse scene!
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