Nissan 370Z Forum - View Single Post - 2nd Problem with CNT HFCs --- blew out a hole

pearl370zster · 04-11-2013, 04:59 PM

I'm not a grammar Nazi but I couldn't resist since he is representing his company...

Quote:

Originally Posted by ERZperformance

If anyone who had small experience dealing with stainless steel welding, in order for the whole thing to had fallen out like that. It must had come into contact with something. For it to completely fall off the way the customer had describe, he would had notice the bung to be very weak to the point which is will be flimsy. And it is very interesting how this buyer didn't mention the WHOLE story and just post the bad part of it. Let us explain what happen.

Customer received the item and got damage during shipping. So we were more then willing to offer him a exchange but unfortunately we were sold out. So we offering him a discount or a full refund if the item is return. Customer accepted the discount. So is that bad customer service?

Yesterday the customer brought the issue with the bung fallen out issue to us. Once we saw the picture we offer the customer a completely new replacement. Sending him a replacement HFC and once he receive it he then will swap it out and send the defective one back with a prepaid shipping label included for him. So is that again. bad customer service?

The customer is basically not satisfy with the outcome because he was asking for $300 reimbursement of damages which he claim was cause by the bung fallen out. And we basically deny his request so now he is upset.

So to everyone who made a comment about "CNT not taking care of their customer", I hope this changes your mind about us. We still going to send the replacement HFC to the customer even tho he made untruth comments about our company. All of our products about backed with one year limited warranty against manufacture defect. This same goes with any other customer.

If anyone has had a small experience dealing with stainless steel welding, in order for the whole thing to had fallen out like that. they would know it must have come into contact with something for it to completely fall off the way the customer had described. He would have noticed the bung to be very weak to the point which is will it would be flimsy. And it is very interesting how this buyer didn't mention the WHOLE story and just posted the bad part of it. Let us explain what happened.

Customer received the item and got damaged during shipping. So but we were more than willing to offer him an exchange. but Unfortunately we were sold out so instead we offered him a discount or a full refund if the item is returned. and the customer accepted the discount. So is that bad customer service?

Yesterday the customer brought the issue with the bung fallen falling out issue to us. Once we saw the picture we offered the customer a completely new replacement. Sending We would send him a replacement HFC and once he received it he then will would swap it out and send the defective one back with a prepaid shipping label included for him. So is that again, bad customer service?

The customer is basically not satisfy satisfied with the outcome because he was asking for $300 reimbursement of damages, which he claims was caused by the bung fallen falling out. And We basically deny denied his request so and now he is upset.

So to everyone who made a comment about "CNT not taking care of their customer", I hope this changes your mind about us. We are still going to send the replacement HFC to the customer even though he made untruth untrue comments about our company. All of our products about are backed with a one year limited warranty against manufacture defects. This The same goes with any other customer.

Fixed.

And to answer anyone who is asking, yes, I am that bored at work...