Quote:
Originally Posted by kenchan
 im too tired now. honestly $500 is not worth my time and aggravation. the ONLY reason why i bought the lock in the first place is i didn't want to deal with the dealer. 
i did ask but the lady said the person wasn't available (on another call). it appears nissan has a set protocol that cannot be broken as it can lead to a liability issue down the road. i had a feeling even if i had spoken to her boss, they would've just said the same thing. |
Ultimately, IMO, it's not about you getting the money back. It's about making Nissan pay for this stupid, half-a$$ed recall
If I talk to more than two people who give me the same canned response, I keep going up the chain, but I also insult the higher up asking why they have the same canned response as lower employees - seems like a waste of salary to me
Also, if they ever give me that BS about their supervisor being on the phone, I ask for the supervisor's supervisor. If they keep giving me run around, I just tell them, "Look I waited on hold to speak with someone for too long to hang up without getting my answer. And my experience with call backs is so poor that it is simply not an option. Please put me on the phone with someone with sufficient authority to discuss my situation and evaluate my situation without having to use those stupid canned phrase."
Good luck whatever you decide, Ken
