Nissan 370Z Forum - View Single Post

FLYZ · 03-08-2013, 01:55 PM

I have been considering going the forced induction route, and considering I only want a moderate performance increase, with maximum daily driveability, the GTM supercharger kit was the leading option for me. (Actually, I spent a while with one of your reps on the phone just a few weeks ago.) However, I have to say this whole thread has concerned me significantly.

I have never seen a vendor get into a pissing match with a disgruntled customer in a public forum. Those discussions are meant for offline, private communications. Could you ever imagine Apple, AT&T, Nissan or any other well respected company berating their customer on an internet forum? C'mon guys; I can appreciate that you have a brand to represent here, but you don't engender a lot of confidence in your professionalism, service and subsequently products by stooping to the level of the same bashers, who (as is obvious from most responses) don't have any credibility here, anyway.

Two things sell - superior products and/or extraordinary customer service. Do your company a favor and simply address these issues a little more diplomatically next time. A simple, "We are sorry you have heard incorrect information about our products. We are unaware of any of the issues you have mentioned, and are happy to address any concerns. Here are some of our products strengths...(boilerplate)." This is how you handle idiots who don't know what they are talking about, and still come out smelling like a rose. This is the reason you don't see successful companies treating future, current or former customers like enemies.

03-08-2013, 01:55 PM	#107 (permalink)
FLYZ Base Member Join Date: Jan 2012 Location: Houston Age: 39 Posts: 109 Drives: '10 370Z 40 A.E. Rep Power: 13	I have been considering going the forced induction route, and considering I only want a moderate performance increase, with maximum daily driveability, the GTM supercharger kit was the leading option for me. (Actually, I spent a while with one of your reps on the phone just a few weeks ago.) However, I have to say this whole thread has concerned me significantly. I have never seen a vendor get into a pissing match with a disgruntled customer in a public forum. Those discussions are meant for offline, private communications. Could you ever imagine Apple, AT&T, Nissan or any other well respected company berating their customer on an internet forum? C'mon guys; I can appreciate that you have a brand to represent here, but you don't engender a lot of confidence in your professionalism, service and subsequently products by stooping to the level of the same bashers, who (as is obvious from most responses) don't have any credibility here, anyway. Two things sell - superior products and/or extraordinary customer service. Do your company a favor and simply address these issues a little more diplomatically next time. A simple, "We are sorry you have heard incorrect information about our products. We are unaware of any of the issues you have mentioned, and are happy to address any concerns. Here are some of our products strengths...(boilerplate)." This is how you handle idiots who don't know what they are talking about, and still come out smelling like a rose. This is the reason you don't see successful companies treating future, current or former customers like enemies. __________________ Fast Intentions CBE, 18" resonators and resonated HFCs \| TWM short throw shifter \| Stillen G3 CAI \| Z1 hub centric spacers (F-15mm,R-20mm) \| Custom painted fangs and door handles \| Valentine V1/Blendmount/Hide-a-cord \| Nismo shift knob \| 40th Anniversary build number badging \| GT-R starter \| Plastidip Last edited by FLYZ; 03-08-2013 at 02:00 PM.