Originally Posted by SS_Firehawk

I'm not standing up for Z1, I think a call or an email, should have been done. I have to email GTM a lot just to get small bits of information on my car. Hell, I waited 8 weeks for a reply once! But I had to initiate it. This shouldn't be the way it is, but sometimes, especially nationally known parts distributors and garage, it is easy to fail in a followup. Medical field is definitely a different ball game and understand the hypothetical comparison, fortunately for them, they don't get prosecuted for failing to follow up. But thank you for the clarification. and For the record, GTM was very close to losing my business before they replied with an offer.