Originally Posted by jbrueshaber

Okay, since you derailed my previous post please let me clarify. When someone from a reputable business like Z1 says, "Hey, let me see what I can do for you since you will be having these installed here too, and I will get back to you for a packaged deal." And I never hear anything.....that really sucks. I am not saying Z1 is perfect because we are humans and we all make mistakes. Okay, for further explaination, I am in the medical field where I presently work in Oncology. So, let me tell one of my patients that, "I will get your Nexavar, Xeloda, Tarceva, Afinitor, Gleevac, Jakafi, etc. ect. refilled" or "I will get your prior authorization approved for your chemo pills, pain medications, nausea medications, etc. ect." but never call back or follow up.......Well, this is what we call "negligence" in the medical field with negligence standing for the "failure to take proper care in doing something." So, I forget about these medications, and the patient's disease progresses, or now the patient is in terrible pain and admitted to the ED, or the patient is now vomiting with malnutrition and dehydration setting in........ That's MY fault! I failed to follow up. Now, I have just worsened my patient's prognosis because even though the patient could have called me back, or the pharmacy could have notified me for a refill, or the manufacturers of these special drugs could have informed me that "Patient A" is due for a refill. It's MY fault! Please Firehawk, by all means, do NOT get me started. The above examples are just hypothetical, but it COULD easily happen without proper follow up which is what happened in this situation. I am just really disappointed. This is not a life or death situation, but I just thought I would provide you some insight on my perspective. In order to provide someone with optimal service follow up is definitely needed. Thanks for your comment though !!!!!!!!!