Originally Posted by alcheng

The sales person must have product knowledge regardless, because they have to know what are they selling.

That's the minimum requirement.

If you don't know the product, fine, go grab some info and read, but don't throw some BS to the customers cos it will make yourself look even more stupid.

They have 8 hours on their desk everyday, if they just use 30min a day to learn the products, they should know everything inside out in 2 weeks time.

Sorry but there's no excuse for them in this case.