Quote:
Originally Posted by Mike
Me too. When I started my business, being internet car forum centered, my main core philosophies were to never send yout anything I wouldn't accept on my own car, and never, ever, under any circumstances let a customer be unhappy, whatever it takes. You live and die by your internet reputation these days. Sometimes there is a bad part. I replace and pay any applicable labor if required, no questions asked. The customer shouldn't have to pay extra for something not right.
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amen to that brother.... ill even use my overlays as another example... if for any reason it gets lost... which is has a couple times... and the party hasnt received it yet i send them another one no questions asked.... even if it means i dont earn crap and lose out...
its the principle that matters.... there was this one guy from france... he said he never got his overlay... well i sent him his overlay about 3 times.... when he still didnt receive the 3rd one i just gave him a refund.... that principle was all i was after from baker... being that i spent pretty much 2k on parts and how they treated me was very disappointing... in the ending emails of baker to me he told me that i would have to take it to UPS....
now ill pause for a minute... how exactly am i suppose to do that? i didnt ship it... they did..... i never even got an invoice from UPS... all i had was the paypal payment receipt....