Quote:
Originally Posted by simota1
your right when you say that taking a lose sometimes is better.... sometimes at my shop i take hits for customers in unforeseen circumstances, but because i want them to return to me and i know its no ones fault then fine ill step up to the plate and eat that....
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Me too. When I started my business, being internet car forum centered, my main core philosophies were to never send yout anything I wouldn't accept on my own car, and never, ever, under any circumstances let a customer be unhappy, whatever it takes. You live and die by your internet reputation these days. Sometimes there is a bad part. I replace and pay any applicable labor if required, no questions asked. The customer shouldn't have to pay extra for something not right.