Quote:
Originally Posted by Nut_N_Much
Dude were do I start?
1. Customer service doesn't call back.
2. Customer service doesn't no anything about the kits they sell.
3. Customer service will refer you to a tech for everything.
4. Tech doesn't fallow through on your orders, so no call back or shipment.
5. It took a week just to find out the belt sizes.
6. I filed a Better Business Complaint and got a call from Service Manager to work out the complaint. I sent detailed pictures of what I need, didn't get a call back, 4 days later I call. Still no action, need tech to figure it out.
7. 2 weeks working with Service Manager, still no drive pulley.
I still need the F__ing pulley and still F__ing don't have it. Vortex sent what they thought it was but its not right size. All I need is the Stock Pulley sounds easy but Stillen can't do it!!!
Anyone have a stock drive pulley on the impeller side of the SC that takes the belt that runs the Alt, PS, etc. of the SC. I'll give you a cheese burger for it!!! This is what has been holding me up on my install.
Attached are the pictures i sent; what I thought was the pulley is to big. The Kit is good after swapping out plastic BOV and Idler pulley.
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That is all without a doubt unacceptable. I can tell you that customer service has been responsive for me, but I have always just gone back to the salesman who sold me the kit. So that is the good. The bad is I am also having a minor tune issue. Seems to be a lesser version of what
Shamu reported.
Under hard acceleration, not necessarily WOT, but still pushing it she runs fine. With casual driving she seems to both hesitate and surge between 2800rpm and 4000. Above and below those numbers she runs fine.
One of their techs - Sam Camarillo - has a Cipher run from me and is working on it, but after 4 days when I got impatient he stated, "Still looking at data. Will have to dig deeper as I haven’t seen this before."
So the good thing is they are working on it.
I will update.
Gotta wonder, does any one have an FI kit on their Z (from any vendor) that installed and ran flawlessly from Day1?