I always instruct them that it needs atleast 5.5 qts because of the oil cooler but in this case they were dealing with an oil leek that was where the oil pan cracked where the oil cooler line comes in and they knewI have an oil coolers. Also it was the foreman doing the work. Its not like it was just a regular oil change. I was a bit annoyed because I always get ester oil and this time they didn't put ester oil in but I have never gotten my car back that low. It was basically 1.5 qts low. I suspect it might be burning oil but I hope not.. It never did in the past.
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