Originally Posted by danegrey

just a hint, have you been writing down all that you talked to and what they said, do you have your case number?

All that is important just for record keeping in the future...

you can also email them at nnaconsumeraffairs@nissan-usa.com, if the supervisor does not call with in that time or ask when he will call, reference your case number.

it's a pain, but being persistence about it is huge, also have you mentioned that there responses/actions are being reported here, so they get an idea that it is important.

Last thing, I know it's hard at times, but always be nice/polite when you talk to these folks, I always allocate a dedicated hour, when I talk to anyone about a problem I am having, so they know I will give them all my attention.

just my 2 cents